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To access the form, click on the Complaint Type button - TV (includes Cable and Satellite), or Radio - then the File Complaint link. We recommend that you file your complaint electronically using the Commission’s online complaint form found at. Specifically, the Commission will use the detailed information from complaints to identify patterns or trends of noncompliance for a particular station, pay TV provider or commercial. This information will help identify possible problem areas and will assist the Commission in enforcement of the rules. You may report commercials that seem louder than the programming they accompany to the FCC at any time. The Commission will rely on consumer complaints to monitor industry compliance with the rules. Filing a Complaint about Loud Commercials Q: Do these rules also apply to radio commercials or commercials on the Internet?Ī: No, the CALM Act only applies to commercials aired on television. Q: Why do the rules only pertain to commercials?Ī: The CALM Act does not address loudness differences between programs or channels on a given station or MVPD. We hope and expect that compliance with this practice will significantly reduce the problem of loud commercials for consumers. Rather, it requires commercials to have the same average volume as the programming they accompany, so that the volume a consumer chooses is the one at which both the programming and the advertisements will air. The ATSC practice that Congress directed us to adopt does not set an absolute cap on loudness. Q: Will the new rules eliminate the problem of loud commercials?Ī: The rules should eliminate any systematic difference between the loudness of commercials and the loudness of the programming they accompany. Q: What will the FCC do with my complaint?Ī: We will evaluate individual complaints that provide specific information about the commercial in question and track them to determine if there are patterns or trends that suggest a need for enforcement action. You may also submit a complaint to the relevant TV station, pay TV provider, programming network or advertiser to convey your concern. This standard can be used by all broadcast television stations and pay TV providers.Ī: The Commission's rules became effective one year after their adoption, on December 13, 2012.Ī: Provide the FCC with specific information about TV commercials that seem louder than the programming they accompany by filing a complaint.
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Q: What is the ATSC A/85 Recommended Practice?Ī: The ATSC A/85 RP is a set of methods to measure and control the audio loudness of digital programming, including commercials. Q: What does the CALM Act require the FCC to do?Ī: Specifically, the CALM Act directs the Commission to establish rules that require TV stations, cable operators, satellite TV providers or other multichannel video program distributors (MVPDs) to apply the Advanced Television Systems Committee's (ATSC) A/85 Recommended Practice ("ATSC A/85 RP") to commercial advertisements they transmit to viewers.
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Broadcast television stations and pay TV providers were given until this date to be in full compliance. The rules became effective on December 13, 2012, one year after the date of their adoption. The Commission adopted rules on Decemthat require commercials to have the same average volume as the programs they accompany. Q: Does the FCC currently regulate loud commercials?Ī: Yes. In the Commercial Advertisement Loudness Mitigation (CALM) Act, Congress directed the FCC to establish these rules, which went into effect on December 13, 2012. Federal Communications Commission (FCC or Commission) rules require commercials to have the same average volume as the programs they accompany.